Sales Policy & Support
What to expect after a sale, and how to reach us if something about an order needs attention.
All sales are final
Every item sells as-is, where-is, with no returns or refunds. Bid based on the photos, the description, and pre-bid inspection where it's offered — and ask questions before you bid. Title and risk pass to the buyer at the item's location when it's released for pickup or transport after cleared payment.
Something wrong with an order?
While sales are final, we want to know about payment problems, pickup or freight coordination issues, or a listing you believe was materially misrepresented. Support reviews every report case by case — we can't guarantee a remedy, but we do read and respond to every one.
- Include your order number (it's on the order page in your dashboard).
- Attach photos and describe the specific discrepancy against the listing.
- Report issues within 3 days of pickup or delivery, the window the terms set; sooner is better.
Phone: (312) 497-6522, Monday–Friday 9am–5pm CT
Email: answered within one business day. Full terms are in our Terms of Service and Auction Rules.